Active Ageing and Community Care falls under the responsability of a Chief
Executive Officer and two Assistant Directors. The various services offered by the
Active Ageing and Community Care are the following:

• Residential Care:
  • Mtarfa Home,
  • Mosta Home,
  • Mellieha Home,
  • Msida Home,
  • Floriana Home,
  • Cospicua Home,
  • Zejtun Home,
  • Zammit Clapp
  • Residential Home

Further to the residential facilities of AACC, residential care in private Homes is also
offered under the Public Private Partnership scheme.

• Community Care

The network of services offered by the Active Ageing and Community Care to support the elderly to continue living in the community encompasses the following: Telecare Service, Comm. Care, Telephone Rebate scheme, Incontinence service, Night shelters, Handyman service, Home Help service and Active Ageing Learning Hubs/Day
Centres, Silver T service, Phlebotomy at home service,Dementia Centres, Carer at Home, Dementia Intervention Team, Respite service, Meals on Wheels, Social Work service, Allied Health Services in the community, Community Geriatrician and Respite
at Home. Application forms for these various services are available from the Customer Care Unitin 3, Old Mint Str., Valletta or online www.activeageing.gov.mt

The Elderly services aim at providing creative, high quality programs to assist elders both within the state owned residences and also within their own homes. In the firm belief that older persons and persons with disability are happier to remain in their own home, Active Ageing and Community Care set out to create a wide network of services that could provide support to these client groups in their own home according to their particular needs. However, in order to secure a balanced continuum of care, Active Ageing and Community Care has also committed itself to provide longterm stay residential care facilities for those older adults who, despite support in the community, would still find it difficult to cope in their own home. This care aspect is provided by eight State-owned community residential Homes which provide residential care to persons having various degrees of dependence. Both community and residential service settings have flourished rapidly over the past few years. The growing number and proportion of older citizens and persons with disabilities along with the Active Ageing and Community Care’s untiring efforts to enhance the quality of life of these people require ongoing monitoring and effective management of resources.

• Procurement documents (Tender dossiers, Requests for Quotations)
• Tender Contracts · Employees’ Personal files
• Documents relating to disciplinary proceedings
• Performance Management Programme documents
• Human Resources documents (e.g. transfer lists, vacation and sick leave documents)
• Salaries Section documents
• Minutes of the meetings of Committees set up under the aegis of the Director
• Application forms and files including referrals and assessments for all the services offered by the Department
• Contracts relating to the Public Private Partnership initiatives
• Homes Residents’ files · Homes Residents’ Contribution files
• Home Help clients’ files
• Social Work documents relating to social cases, Home Help and Carers’ Pension

• Employees’ Personal files
• Documents relating to disciplinary proceedings
• Performance Management Programme documents
• Human Resources documents (e.g. transfer lists, vacation and sick leave documents)
• Application forms and files for all the services offered by the Department
• Homes Residents’ files
• Homes Residents’ Contribution files
• Home Help clients’ files
• Social Work documents relating to social cases, Home Help and Carers’ Pension

Requests for information can be submitted on: foi.mfcs-elderly@gov.mt

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may address a complaint to the Ministry. The complaint should be addressed to the Ministry’s Principal FOI Officer, who shall bring the complaint to the attention of the officer responsible (i.e. the most senior official within th Ministry). The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta). The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Ministry, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed. An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications.

Request and Complaint Forms may be downloaded from the Freedom of Information Act website: www.foi.gov.mt Payments in cash can be made at the Accounts Section of the Ministry at 19, Mikiel Anton Vassalli Street, Valletta VLT 1311. Payments can also be made by cheque payable to the Ministry.

Active Ageing and Community Care,
FXB Building,
Mdina Road,
Qormi
Tel: 22788800